MySay Survey is a real-time customer opinion and satisfaction monitoring tool that gives businesses insight into their customers’ in-store or on-location experience. We do this by installing an easy-to-use and non-intrusive customer satisfaction app on a tablet device at one or more strategically positioned location points.
Visitor Engagement Benefits
Faster and smarter business decisions
Visitor feedback gives you the evidence you need to make rapid customer-centric decisions.
Protect your reputation
If there is room for improvement you will have the evidence you need to implement change and help negate the potential spread of negative word-of-mouth.
Boost your brand
Your visitors will know you are serious about pleasing them and that you care about how they feel about your brand and what they experience when they interact with your staff.
Give your customers a voice
Customers want to be heard. They want to be able to praise excellent service or experiences. Likewise, they want to be able to express any negative experiences in a discreet way.
Forecast and schedule
Your feedback combined with people counting data can provide you with valuable insight into your customer satisfaction vs staffing ratios and schedule accordingly.
Get ahead of your competitors
Customer opinions will give you a strategic advantage over competitors who neglect to appreciate, track and understand what their customers really think about them. Even negative feedback is an opportunity for improvement.
Monitor staff and store performance
Identify your ‘star’ staff or stores, and reward them accordingly. You will also be made aware of staff or stores whose performance may need to be addressed or given additional training if negative feedback is trending.
Monitor multiple points and locations
Obtain feedback from one or many service locations within your organisation, or across a series of stores and locations.
MY SAY SURVEY & ACUMEN3
• Filter by location, data range and zones
• Venue map of analytics points
• Map of locations
Analytics in Numerous Filter Formats
• Time interval
• Easily configurable questions
• Email alerts for poor responses
• Run multiple surveys and locations concurrently
• Adaptable user levels and access
• Comprehensive online help
• Regular feature updates and enhancements
• Acumen3 technical support team on hand
• Report on all locations on a single unified platform
Understand location/store performance
Develop evidence-based strategies and plans
Enhance understanding of your target audience
Analyse promotional effectiveness & ROI
Benchmark and predict visitor trends